Welcome to CalyxSuite! We are committed to providing you with efficient and reliable shipping services to ensure that your order is delivered safely and on time. Please read the following shipping policies carefully to understand our shipping and delivery process.

1. Processing and Shipping Time

  • Orders will be processed and shipped within **1-2 business days** (excluding weekends and statutory holidays).
  • During peak sales periods or special circumstances, order processing time may be extended and we will notify you in a timely manner.

Delivery time may vary depending on your region, logistics company operations, weather or force majeure.

3. ​​Shipping costs

  • Orders over a certain amount yuan can enjoy free delivery.

4. Order Tracking

  • After the order is shipped, we will provide a logistics tracking number. You can check the status of the package through the logistics company’s official website or our order tracking page.
  • If your order has not been received after the estimated delivery time, please contact our customer service team in time.

5. Shipping Range

We provide global delivery, but some countries or regions may not support delivery due to logistics restrictions. Before placing an order, please make sure your delivery address is within our service range.

6. Shipping Responsibility

  • Once the order is shipped, the delivery process may be affected by third parties such as logistics companies and customs. We are not responsible for delays caused by uncontrollable factors (such as natural disasters, customs inspections, epidemics, etc.).
  • If your order is lost or damaged during transportation, please contact us immediately and we will do our best to help you solve the problem.

7. Wrong address or unsuccessful delivery

  • Please make sure to provide an accurate delivery address when placing an order. We are not responsible for the failure to deliver the package due to incorrect address.
  • If the package is returned because no one signed for it, we can re-arrange the delivery, but you may need to pay additional shipping fees.

8. Order Modification and Cancellation

  • After the order is confirmed, we will process it as soon as possible. If you need to modify the address or cancel the order, please contact us as soon as possible before the order is shipped.
  • Once the order is shipped, it cannot be modified or cancelled.

Contact us

Tel: +1 9293930199

Email:admin@honeyde.top

Address:90 Drymen Road, Glasgow, G61 2SY, UK